Reviews from actual traders
Roll over fees are ridiculous. 34% I paid this month?
Thank you for your feedback. We understand your concerns regarding the rollover fees. Rollover rates, also known as swap rates, are influenced by various factors beyond our direct control, including the interest rate differentials set by central banks and the rates provided by our liquidity providers. These rates can fluctuate based on market conditions and economic events.
Any client holding an open position at the end of the trading day (5PM EST) will be credited or debited rollover. To avoid rollover, you can close your position before 5PM EST and the debit/credit would not apply. At FXCM, we strive to offer competitive rates, we recommend monitoring the rates regularly and considering them when planning your trading strategy. Please reach us via email or live chat or let us know the most suitable time to get a call from your account manager.
Best regards,
FXCM Support Team
Feras Eid is an incredibly talented individual with a remarkable work ethic. Their dedication and passion are evident in everything they do. Feras consistently goes above and beyond to deliver exceptional results. Their attention to detail and innovative thinking make them a valuable asset to any team or project. Feras is not only highly skilled, but also a pleasure to work with. Their positive attitude and collaborative nature make them a great team player. Overall, Feras Eid is a true professional who consistently exceeds expectations.
Thank you for taking the time to share your feedback and for your kind words about Feras Eid. Providing exceptional service is our top priority, and we're delighted to hear that he has been helpful and professional. If you ever need assistance or have any questions as you continue your trading journey with us, please don't hesitate to reach out. We're here to support you every step of the way.
You're doing great job Feras!
Thank you for the positive feedback, we are happy to hear that you are pleased of the service. We aim to provide quick and efficient service and processing.
If you have further inquiries or needs do not hesitate to reach out again via email, chat or phone. https://www.fxcm.com/markets/help/
Un service client de qualité, offrant des réponses claires et détaillées, une assistance rapide et efficace et à l'écoute des besoins. Leur engagement à résoudre les problèmes avec courtoisie et professionnalisme est particulièrement appréciable grâce aux qualités et au professionnalisme de Feras !
Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec nous, en particulier avec Feras. Nous ne manquerons pas de lui transmettre vos compliments. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
Un service client exemplaire et très réactif grâce aux qualités et au professionnalisme de Feras !
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes heureux d'apprendre que vous avez été satisfait de l'assistance fournie par Feras. Si vous avez besoin d'aide, n'hésitez pas à nous en faire part. Nous nous engageons à fournir un excellent service à tous nos clients.
Doing a fine job
Hello,
Thank you for taking the time to rate us. We're pleased to learn that you are enjoying our services. We take our customer satisfaction seriously as it is our main goal. Therefore, we would like to know more about the features you'd like us to improve to get your 5 starts rating.
Please reach us via email or live chat or let us know the most suitable time to get a call from your account manager.
Best regards,
FXCM Team.
todo excelente, super amable la atencion de sebastian. lo recomiendo ampliamente.
Very good
this is great to be trading my live fxcm account on trading view . thanks FERAS EID for this connect option . better than trading station
I've been trading with FXCM for a while now, and I must say, my experience has been outstanding. The platform is user-friendly, and the trading tools are top-notch, making it easier to execute trades efficiently. What really sets FXCM apart, though, is their exceptional customer service.
I had the pleasure of interacting with Feras from the customer support team, and he went above and beyond to assist me with my queries. Feras was incredibly knowledgeable, patient, and thorough in addressing my concerns. His professionalism and dedication to helping clients are truly commendable. It's rare to find such personalized and effective customer service in this industry.
Thanks to Feras and the FXCM team, I feel more confident in my trading decisions and supported whenever I need assistance. If you're looking for a reliable broker with excellent customer support, I highly recommend FXCM.
Thank you so much for your kind words and for sharing your positive experience with FXCM. We're delighted to hear that our platform and trading tools have met your expectations and helped you trade more efficiently. Providing exceptional customer service is a top priority for us, and it’s wonderful to know that Feras was able to assist you so effectively.
We're committed to continually enhancing our services and support to ensure you have the best trading experience possible. If you ever need any further assistance, please don't hesitate to reach out.
It’s a great broker and have good customer support especially mr Feras Eid who is always ready to make sure the clients are satisfied
FXCM support team is much helpful especially Feras Eid.
Thank you for the positive feedback, we are happy to hear that you are pleased of the service. We aim to provide quick and efficient service and processing.
If you have further inquiries or needs do not hesitate to reach out again via email, chat or phone. https://www.fxcm.com/markets/help/
Logs out all the time, have to relogin constantly
Hi,
We're sorry to know that you've been facing difficulties in regards of login sessions. We'd like to assist you further and improve your experience. Please reach us via email or live chat or let us know the most suitable time to get a call from your account manager, to promptly investigate the possible solutions.
Looking forward to hearing from you.
Simple to use with strong support team.
Great customer service and sign up was quite fast :) Happy
Thank you for leaving your feedback. Ensuring a smooth and efficient onboarding process is important to us, and we're glad to have met your expectations. If there are any areas you feel we could improve upon to make your experience even better, please don't hesitate to let us know. We greatly value your input and look forward to continuing to provide you with excellent service.
reliable
wide spreeds, leverage to low
Hi Ricardo,
We're sorry that your experience wasn't up to your expectations.
We strive to provide competitive spreads and a seamless trading experience for our clients as our execution rate is one of the highest with 61.85% of all orders had no slippage, 25.55% positive slippage.
In regards of the leverage, as a regulated broker, all our leverages are aligned with the regulators requirements.
For any assistance, please reach us via our support channels.
Regards,
FXCM team.