Reviews from actual traders
I have used a few brokers so far but City Index comes out on Top of the list, awesome tools and best trading platform. I am Lovin it..!!
Great spreads on the Raw FX account, timely support
Great
good
good one
Amazing!
Spreads are v expensive. GU Chart is not as smooth as other brokers.
Thank you for your review. We understand that there is always room for improvement, and we have forwarded your feedback to the relevant department.
While we do pride ourselves on providing our clients with competitive spreads, we understand that some trading strategies may be more difficult to implement in a retail trading environment. Spreads are based on several factors that are heavily affected by market volatility. We offer different account types meant for different kinds of trades.
Absolute pants. Your phone app is horrendous
Thank you for your feedback, we strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time.
Could you please upgrade the City Index mobile app version and check if the issues persists.
If you could provide any more detail on your situation, we would appreciate the opportunity to help make things right. We recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support@cityindex.co.uk and call us at Local: 0203 194 1801 (local rate) or Freephone 0800 060 8609 .
Good and serious broker. Spreads could be better. Sometimes their platform crashes during news releases.
Thank you for your review. While we do pride ourselves on providing our clients with competitive spreads, we understand that some trading strategies may be more difficult to implement in a fast-trading trading environment. We hope to hear more about your experience with our platform so that we may use that feedback to keep improving it. Please reach out to our support team by email support@cityindex.com with any issues, comments, or suggestions.
hangs during most critical times
Thank you for your review. We apologize for any intermittent issues you may be experiencing and would like to assist you on this matter. We have sent you a message here on TradingView requesting more details so that one of our Client Services Specialists can reach out to you directly.
Additionally, you can always contact our customer support team via phone or using the live chat feature on our website should you require any assistance.
Had an issue thats now been resolved
City Index has done a great job of helping me transition my trading across to TradingView.
I've used a Demo account for 3 weeks and now a live account for a few days and everything works great. I especially like the fact that you have a hedging option (which other brokers I've tried have not) which means I can pre set partial Take Profits. Their customer service is also pretty good and quick. Executions happen quick. All good really thus far.
Easy to use trading platform with the wonderful TradingView charts implemented. I love the additional trading tools that City Index provide on top of the complete set of usual technical analysis and fundamental valuation tools - Play Maker and Performance Analytics are helping me to control my trading discipline and portfolio risk. Costs are very reasonable and competitive and some of the lowest spreads in the market on some of my regularly traded pairs and indices.
cant say yet